While all customers who shop at Joyce Leslie are aware of the low quality and cost of items, they are all surprised by the lack of customer service. Managers and cashiers tend to refuse refunds and exchange of items, even with solid proof of purchase.
Most people who have shopped at Joyce Leslie have had negative experiences and would not return again. They found the staff to be unfriendly and unhelpful. Customers are not greeted when they enter the store, do not have any questions adequately answered, and receive no assistance from cashiers, salespeople or even managers. Other customers also felt some of the clothing items, such as lingerie, to be inappropriate for the customer base--which mostly consists of high school aged girls.
There have been a myriad of customers who attempted to exchange items that did not fit or return items that were damaged or stained but were refused by the staff---even when they provide receipts. Customers share that most items purchased eventually fall apart based on the low quality of materials. The store itself also tends to be unorganized, messy and difficult to sort through. As a whole, customers feel extremely uncomfortable, unwelcome and dissatisfied with their shopping experiences at Joyce Leslie.