Q:

What are some complaints about Wen hair care?

A:

Quick Answer

Wen hair care receives complaints about the quality of its products for reasons including hair loss, scalp irritation, drying and greasiness. In addition, customers complain about poor customer service and the ordering process.

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Full Answer

The main complaint associated with Wen products is the issue of hair loss. This may be a consequence of the product's ingredients. Although the company claims to provide sulfate- and paraben-free products, Wen contains petrochemicals such as butylene glycol and the sulfate behentrimonium methosulfate. The presence of these two chemicals accounts for other common complaints as well. Customers note scalp irritation, itchiness and dryness and claim their hair appears greasy. Many customers have also pointed to Wen's business practice of replenishing and charging for products without authorization as unsatisfactory customer service.

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