Some of the most common complaints consumers have noted about Luminess Air relate to poor business ethics, as of 2015. For example, some customers complain that the company refuses to accept returns and initiates monetary charges that the customer has not authorized.Continue Reading
Several consumers have filed complaints alleging that Luminess Air charged them as part of a monthly payment plan to which they had not agreed. Many consumers state that they have paid upwards of $300 in unauthorized charges for items they were led to believe were much cheaper. Customers complain that when the company is contacted regarding these charges, it often either refuses to offer a refund or forces recipients to pay out of pocket to return the items before initiating a refund.
Other complaints are related to the poor quality of the items, poor customer service and the wrong items being shipped. Many consumers describe their Luminess Air items as broken or damaged upon arrival. The most common complaints in this regard, as of 2015, are in reference to the stylus.
Complaints are also sometimes made regarding lengthy wait times for customer service. Some of the longest wait times have been noted to be over an hour. Additionally, several people have received the wrong items after placing an order and say that it is often difficult to return or replace those items.Learn more about Make-up