Chaz Dean's WEN hair care products have positive overall ratings on Amazon; however, some customers have noticed hair loss, extreme build up and hair breakage from some of the products. Other customers who ordered through WEN's subscription package have noted difficulty in canceling their subscriptions.
The WEN pomegranate cleansing conditioner in particular has several critical reviews noting hair loss, dryness and breakage. Some of the reviews claim that the product made consumers' hair appear greasy, but feel brittle and stiff. More positive reviews report that the product works well for hydrating and softening, though a few advise using shampoo before the cleansing conditioner, despite the claims of the product's advertising.
Critical reviews of the WEN sweet almond mint cleansing conditioner also note the greasiness and brittle hair, and some of the consumers reported hair thinning or loss. One consumer stated that the conditioner removed the color from her hair that had been done two days prior. A few of the reviews noted scalp irritation or dryness. Others pointed out the high cost of the product. Positive reviews note that the product has been helpful in taming frizz and has helped in thickening thin hair. Some reviewers noted that it increased the shine and overall strength of their hair.