Common complaints about the Nu Brilliance Microdermabrasion Skin Care System are that the machine breaks or becomes non-functional after a few weeks of use and that the company's customer service is poor. Online customer reviews for Nu Brilliance are generally mixed.
The Nu Brilliance Microdermabrasion system is a device that claims to provide the effects of a professional microdermabrasion treatment in the user's own home. A microdermabrasion treatment helps reduce acne scars, discolorations and other blemishes by removing the topmost layer of skin.
Many customer reviews of the product on Amazon.com and MakeupAlley.com indicate that the system is effective at first and provides the expected results. However, a number of reviews on these sites also state that the product seems to be of poor quality and that after as little as two weeks of use, the product loses suction. In many cases, the problem is due to a small rubber gasket that detaches as a result of the vibrations of the system, thereby causing the product to lose its vacuum seal.
Some customers state that they have difficulty contacting the company for support regarding this issue. Others note that the company refuses to refund customers who receive faulty products or ships faulty replacement products.