Common complaints about Nerium are that the product is ineffective and that the company's customer service is poor. Nerium is a line of skincare products that offers a multi-level marketing system wherein customers are able to sign up as brand partners and earn sales commission.
As of 2015, Nerium offers two skin care products: Age-Defying Night Cream and Age-Defying Day Cream. Both products are intended for use on the face and claim to reduce signs of aging such as wrinkles, fine lines and discolorations.
A number of reviews on websites such as MakeupAlley.com, Amazon.com and PaulasChoice.com indicate that the product does not deliver the promised results. Some reviews note a positive or neutral initial effect, followed by skin irritation after prolonged use. The main active ingredient in Nerium is nerium oleander leaf. While this plant is toxic to humans when ingested, there is currently no scientific evidence that it is harmful when applied topically. Users with sensitive skin may wish to consult a dermatologist before using Nerium.
Several reviews on Makeup Alley and Amazon.com state that the company makes it difficult for customers to leave the brand partner program, or to request that they stop receiving product shipments. Many customers note that customer service representatives are rude or unhelpful.