The most common complaints about eSalon hair color in user reviews from sites like Amazon.com and Total Beauty are that the colouring kit is relatively expensive and the resulting hair color does not match the customer's expectations. However, the majority of online reviews for eSalon are positive.
eSalon is an online hair color company that formulates custom hair coloring kits to meet customers' specifications. To receive a custom hair color package, customers can send in a photo of their current hair color and their desired hair color or choose a color based on the different shades offered on the eSalon website.
The process of customizing a hair color and shipping it to the customer means that eSalon hair colors cost more than boxed hair colors from a drugstore. Some customer reviews on Total Beauty and Amazon.com indicate that the extra cost may not be worthwhile. However, eSalon is still generally cheaper than getting a professional salon color.
Some customer reviews complain that the finished hair color was different from the color that was intended. Many of these reviews also indicate that eSalon is willing to re-mix hair colors and provide new kits to those customers who were unsatisfied. In some cases, the company is able to do this free of charge.