The most common complaints about DermaWand are that the wand wears down easily and that the product does not fulfill its skin treatment claims. However, most of the complaints are about the customer service rather than the product.
Several people claim that the return policy on the DermaWand is unclear and not always honored by the company. Others claim the products that come with the kit do not work well with the wand and did nothing more than irritate their skin. However, there are only a few claims that the wand itself does not function at all or that the wand breaks down after several weeks of use.