Both ConsumerAffairs.com and TotalBeauty.com offer customer reviews of Wen hair products. TotalBeauty.com also offers reviews for Wen's skin products, as well as articles that summarize overall customer impressions of specific Wen products.
Wen hair products have an average rating of 1.4 out of 5 possible stars based on hundreds of reviews on ConsumerAffairs.com, as of 2015. Many reviewers have complained that Wen's hair products cause significant hair loss. Another major issue for many reviewers is that Wen's automatic delivery system continues to ship them monthly refills of the products even after they have made multiple attempts to cancel the service.