As of 2014, there is an official UGG website where users can enter their ZIP code to find a local store. UGG shoes and other clothing are available for purchase at these department stores as well as online shopping resources, such as Amazon and Zappos websites.
As of 2014, some of the department stores that sell UGG products include Saks Fifth Avenue, Journeys Kidz, Dillards and Alpine Shop LTD. Stores such as Sole Comfort, The Walking Company and Mary Janes also carry UGG products. In addition to the UGG brand, the I Heart UGG brand is also available. Customers who purchase from the online UGG store are charged shipping rates based on location and method of shipping service.
Some sellers offer counterfeit UGG shoes at discount prices. The UGG company warns consumers against purchasing such imitation products. Consumers can search for the holographic sun logo to determine whether or not a product is authentic. The QR code on an UGG product can also be scanned to prove whether or not the product is fake. Products sold as "UGS" or "UGZ" are counterfeit products. The UGG company maintains that counterfeit products cost the economy $600 billion annually through job, tax and product loss. Counterfeit products are also not held to the typical human-rights standards, resulting in some sweatshop and restricted-substance abuse.