The Better Business Bureau states that consumers can report companies through the bureau's online complaint system. Consumers submit their claims through the Better Business Bureau website, and the complaint is then forwarded to the business in question within two business days.
According to the Better Business Bureau, companies have 14 days to respond to a complaint that is made; if no response is provided, the bureau makes a second request. The consumer receives notification once the complaint has been closed. However, the Better Business Bureau states that it does not handle complaints regarding discrimination, matters that have been through litigation, complaints related to the quality of medical or legal services, or disputes in the workplace.