A policy and procedure manual is a governing document containing an organization's best practices. It defines a systematic approach to implementing an organization's expectations, plans and work routines.
A policy and procedures manual serves as a training material and communicates an organization's philosophy and goals to its employees.
It carries personnel practices related to recruitment and training, leave arrangements, promotions, supervisions and performance appraisals.
A policy manual also outlines complaints and dispute procedures, conflict resolution processes and occupational health and safety procedures. It outlines standards of workplace behavior, code of conduct, privacy and confidentiality requirements and equal employment opportunity standards.