Customers have complained on ConsumerAffairs.com about not receiving books they ordered and paid for. Customers on this website have also reported receiving bills for books they did not purchase. In addition, several ConsumerAffairs.com users report that their elderly parents have received books they did not order or bills for books not purchased. One ConsumerAffairs.com reviewer suggested that Bottom Line Books might be targeting elderly individuals.
Customers with similar complaints have posted reviews of Bottom Line Books on other websites, such as RipoffReport.com. In addition to reports of receiving books they did not order, some reviewers on RipoffReport.com state the company did not respond to customer enquiries and that the company's customer service representatives were unhelpful. The Better Business Bureau has received a number of complaints about billing or delivery problems connected to Bottom Line Books. The Better Business Bureau's website also includes a note that the parent company for Bottom Line Books was a target in a recent false advertising campaign.
Martin Edelsen founded Boardroom, Inc. in 1972. This company does business as Bottom Line Books.
In addition to books, Bottom Line Books publishes several newsletters; Bottom Line/Personal covers topics including retirement planning and child rearing and Bottom Line/Health provides information on traditional and alternative treatments.