The Boston Globe has a Help link underneath its Contact section on its website that can be used to find the newspaper's phone number, email a question, or speak to an online representative. Additionally, the company has a Frequently Asked Questions section to answer the most common questions visitors ask.
The Boston Globe also has a customer service app available under its My Account section for any subscribers with questions or problems. As of 2015, the app is only available in the Apple iTunes store. It is also possible to contact the Boston Globe through its social media profiles on Facebook, Twitter and Google Plus. Links to the company's profiles on these sites can be found at the bottom of the page under the Social section.
Those wishing to advertise with the newspaper or who have questions about advertising can go to the Advertising section, also under the Contact section. The Globe Newsroom section, placed just above the Advertising section, gives the name and position of every member of the Boston Globe's staff. Clicking on any individual profile provides contact information for that individual as well as a short summary of his position, and a selection of his latest work.