A business letter is a form of communication that requires proper formatting. It important to understand the method of writing a formal business letter. The salutation is the greeting of the letter. If you do not know the gender or marital status of the recipient a generic salutation should be used to start the letter. Additional information on business letter salutations can be found at:
. http://www.ego4u.com/en/cram-up/writing/business-letter/salutation