Getting good customer service is a challenge in today's business world. While most consumers prefer to speak to a live person, many companies ignore the statistics. They prefer to handle customer service issues by implementing automated telephone systems and email messaging through internet websites. Some companies do not offer live contact at all, and some, like many banks, charge a small fee to
. speak to a live operator. Cutting costs, increasing profits and stock value figure heavily in the decision to use, or not to use, real human labor for solving customer issues. To read about how these decisions affect consumers and businesses, go to http://www.usfst.com/article/The-Catch-22-of-Automated-Customer-ServiceResolved/.
