You can prepare a hardship letter when you are not able to make payments on your loan. Include in your letter your account information and the reason for your hardship. This can be loss of a job, illness or maternity leave. If possible, go on the company's website and first check if the have a form on line for you to complete. This will expedite the process. It is wise to continue making
. payments until you get a response in order to avoid late fees and/or negative reports on your credit. For a copy of a hardship letter visit http://www.usattorneylegalservices.com/sample-hardship-letter.html.