FedEx ground employees remain a huge and vital part of the FedEx company. FedEx ground employees deliver packages via their white FedEx truck while others work in package handling roles. One can determine the FedEx truck and its respective driver by the orange and blue writing. Customers frequently cite FedEx ground employees as incredibly friendly and pleasant during their work. In order to
. operate successfully, FedEx must maintain a large ground force that can both handle and deliver packages in a timely and consistent manner.Customers oftentimes interact only with the couriers due to their function as delivery drivers. These FedEx ground employees must ensure that all packages arrive at the correct destination on time. In order to do so, the employees must drive carefully but quickly as well. Also, such employees must have a likeable and approachable demeanor. This remains a necessity because the couriers must interact with customers on a daily basis.Besides couriers, ground employees also handle packages in various distribution center facilities. These employees ensure that packages ship to the correct locations via the planned conveyance. Also, they must handle a large amount of documentation that FedEx requires for receiving and shipping packages. While these ground employees do not work directly with customers, they must exhibit an ability to work with teams due to the nature of the work in such package handling centers.Lastly, FedEx employs workers to maintain retail locations. FedEx requires that these employees retain a thorough understanding of the overall business in order to help customers. Also, they must exhibit friendliness and a desire to help. This customer-facing aspect of FedEx requires friendly employees because the company desire to appear helpful and kind in its operations with the public.FedEx's ground employees fulfill a variety of roles. Employees deliver packages, handle materials and work with customers in order to make the company profitable. More reference links: http://fedex.hodesiq.com/careers/aot_overview.aspx?Locale=en&User_ID= http://money.cnn.com/magazines/fortune/fortune500/snapshots/502.html
