Even the best businesses can make a mistake at times. In any case, a dissatisfied customer who contacts a company generally wants some type of adjustment for a faulty product purchased or poor service. There are online disappointment letter samples that unhappy customers can use for contacting a business. There are also examples of letters of disappointment that a company can use to respond in an
. attempt to resolve a customer's complaint.The type of letter expressing that one disapproves of or is discontent, even sad that something happened is called a disappointment or complaint letter. Many experts suggest that a letter expressing dissatisfaction about a service or product is the most efficient and effective way for consumers to communicate with a company or corporate headquarters.Professionals make several recommendations about disappointment/complaint letters. First, the practical approach is more likely to obtain some results. Second, it is best for a disgruntled customer to state the facts that led to the disappointment and the actions he/she requests and expects as a result of the complaint. Further, disappointment letters should reflect: calmness without sarcasm; and documentation to support any claims.In a sense, letters responding to customer complaints are expressing a different type or nuance of disappointment. It is advised that, aside from any judgments about remedial actions, compensation and other solutions, the disappointment or apologetic letter from the business should include a response of empathy and respect. An understanding tone can go a long way toward helping to soothe a customer's anger, sadness and disappointment. It is vital for business managers to let disappointed customers know how sorry they are that the company failed to meet expectations.Whether the client's expectations are considered realistic or unfair, business protocol indicates that the business should show in letters that representatives are acting responsibly until matters are resolved.Business owners can take heart from realizing that, when the displeasure of a patron is addressed, dealt with and resolved expeditiously, there is the potential for the business to gain an even more loyal customer than when the situation emerged.Several free templates for writing disappointment/complaint letters are available online.More reference links: http://www.howtocomplain.com/info/cl-template.shtml http://www.businessballs.com/complaintsletters.htm
