When applying for a customer service position, it is important to reflect the type of service for which an individual is applying for, by submitting a customized, winning cover letter that uses a fitting approach for a customer service professional. An applicant will derive benefit from highlighting previous experience with customer relations, vendors and companies. It is also beneficial to
. identify transferable skills and display confidence of how one would be an asset to the company. Finally, it is a good idea to end the letter by documenting that a resume is attached and an interviewed is welcomed. This letter can be addressed to the Director of Human Resources or a hiring manager. A sample cover letter, such as the one below, is a good example for reference when composing a customer service application cover letter.
October 1, 2010
Sue Burns, Hiring Manager
E-Widgets
1312 Outskirts Road
Home Town, IL 60615
Dear Ms. Burns,
I have worked in customer service, for more than seven years, developing a reputation for problem-solving, superior customer relations skills and thriving in a fast-paced environment. I'd like to combine my customer service experience and my computer expertise to work in the exciting field of E-commerce and become part of your team at E-Widgets.
With an associate degree in Computer Technology from Home Town Junior College, as well as on the job training in IT support obtained through my position at the Home Town Call Center, I have outstanding high tech skills and the capacity to keep them current in this ever-changing world.
At the Home Town Call Center, in the course of five years, I quickly moved up from working as a fill-in phone technician for the night shift to managing a staff of 10 operators. My unit consistently met or exceeded its sales quotas and received more customer commendation notices than any other division.
I would like to meet with you and tell you more about my experience in customer service and technology and to discuss how I see them coming together in E-commerce. Please contact me at 615.432.1234, at your earliest convenience, so that I may schedule an appointment with you. My resume is enclosed. Thank you for your time and consideration.
Sincerely yours,
Hope Full
When submitting a comprehensive cover letter that highlights skills and ways those skills can benefit a company, a customized, winning cover letter can be the tool to the next customer service position that is a good fit for both the individual and the company. For more information, please see the reference links below.
http://www.resume-resource.com/covexample6.html and http://workbloom.com/cover-letter/sample/customer-service-representative.aspx
