First the company will call you to let you know that payment is late. When the person does not respond to the company they will send a letter. If the person still does not respond the company will send the account to a collection agency. The collection agency will continue the calls and the letters. After a while the agency may consider allowing you to pay half of what is owed. The
. collection agency will resport this to your credit report. This will remain on your credit for 7 years. The customer can request that the collection agency stop callilng them and they have to stop under the law.
