There are many reasons to write business letters of regret, including: apologizing for faulty products or services; layoff information; termination of a business relationship; business closure; missed or forgotten payment; employee misconduct; notification that job applicant was not selected or no employment position is available; declining an invitation to attend an event; and client
. dissatisfaction. The letters generally serve as a last-ditch effort to beg forgiveness in order to maintain a positive connection.Crafting a business letter of regret is a delicate art form, requiring personal reflection and insights. The more personal the letter is, the more likely the recipient of the letter is to consider it a sincere gesture. That is why letters of regret should also convey a formal politeness, using genuine language to express disappointment or apology. Letters should also contain communication that appeases or acknowledges an understanding of the readers' point of view.Letters of regret, except for unsuccessful job candidates, should incorporate explanations of and reasons for the situation that is deemed unfortunate. Also, persons sending the letters of regret should suggest ways to make the situation better, fix a problem and mend disrupted activities or broken relationships.Letters of regret are not forums for excuses. Rather, they are opportunities to repair circumstances and perform damage control. One proven method for accomplishing this is to offer some form of compensation to the reader.Regret letters should maintain a tactful expression of the unpleasant news or situation. For example, writing a regret letter when rejecting a bid proposal, declining a request for credit or answering a customer's angry complaint is communicating a refusal or regret in a bad-news letter, with the letter representing one chance to get it right. The order of the day demands diplomacy, clarity, fast resolution and appeals for some form of future success or best wishes. More reference links: http://www.docstoc.com/search/wording-for-letter-of-regret http://www.vcu.edu/eeoaa/pdfs/sample_letters.pdf