Sample Test Questions On Bank Teller Test

A bank teller skills test main purpose is to evaluate the suitability of candidates of all levels of experience for the position of bank teller. The bank teller skills test consists of instruments measuring the following, verbal communication skills, numerical skills, attention to detail, coding, bank teller skills and bank teller logic. The results that the test provides are verbal fluency and .

The Certified Bank Teller exam is designed to recognize a standard of knowledge and competency within the industry and recognize those whom meet those standards. Passage of this exam gives an applicant an advantage and lets potential employers judge their qualifications.The exam covers a variety of standard bank teller procedures such as the handling of cash and checks, cash balancing and bank security as well as customer service and the current regulations governing today's banking system.Comments from those preparing to take the teller exam and advice from those who have passed it is available at http://www.indeed.com/forum/job/bank-teller/bank-teller-virtual-test-customer-service-part/t168122.A sample question from the area of handling checks involves what to do when a customer does not make clear indication of what they want done with a check being deposited. For example, the question may be as follows: A customer wants to deposit a check, the teller deposits it for her and then the customer says, "I wanted $200" but did not write that on the deposit slip. What should be the teller's course of action?Other sample questions involve dealing with the use of overdraft protection. For example, a question may ask when is the appropriate time for a teller to offer the overdraft protection service? Or another question may address how to answer a customer who did not know his or her account had overdraft protection and was surprised to discover this fact?Other questions deal with the legal procedures for parents to cash checks written out to their minor children, how to get uncooperative customers to fill out deposit slips and how to soothe an irritated customer.An outline of the Certified Bank Teller examination as offered by the American Bankers Association is available at http://www.aba.com/aba/documents/ICB/CBT/CBT_Exam_Outline.pdf. While this does not offer specific exam questions, it does provide information as to how the various sections of the exam are weighted in terms of pass or fail and can help guide study efforts.