Dictionary.com Word of the Day Help

NOTE: Information on this page applies to both the Word of the Day and the Spanish Word of the Day.

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Problems receiving the word of the day

Sometimes we have problems delivering the Word of the Day to some of our subscribers. Most frequently the problem is caused by a temporary network outage, a software misconfiguration on the receiving end, or a spam-filtering system. If you are a subscriber but you are not receiving your daily message, please check with your mail administrator to make sure that mail from <doctor@dictionary.com> is allowed to be delivered to your mailbox, and to make sure that there are no other problems preventing you from receiving your e-mail.

You may also wish to check the settings in your e-mail program to make sure it isn't incorrectly flagging our messages as spam. If you find that the Word of the Day is going to your trash folder or to a 'bulk mail' folder, then you will want to adjust your junk mail filter.

Note that if you are subscribed according to our system, that means we are sending you the Word of the Day every day. However, once we send the e-mail, it is out of our hands. The reason you are not receiving is because something is preventing delivery. Typically that problem is caused by an aggressive spam filter or something else on the receiving end.

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Hotmail users

If you are not receiving the Word of the Day, the reason is most likely Hotmail's 'Junk Mail Filter', which is supposed to block 'spam', or unsolicited bulk e-mail ('junk mail'). Unfortunately, it also blocks some solicited mail, including the Word of the Day.

You can either disable the Junk Mail Filter, or add Doctor Dictionary <doctor@dictionary.com> to the 'Safe List', which is the list of accounts that you do not want the Junk Mail Filter to block. To do so, you will need to log in to your Hotmail account, select 'Options', then select 'Safe List'.

You will probably find any Words of the Day you have missed either in your 'Junk Mail' folder or in the 'Trash' folder.

If after doing the above you are still not receiving the Word of the Day, the problem is likely on the receiving end. You may wish to contact Hotmail for assistance.

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Yahoo users

If you are a Yahoo Mail user, please check your Bulk Mail folder. If you find our message in your Bulk Mail folder, open it and click on "Send to Yahoo! for Review" to let them know the Word of the Day is not unsolicited commercial e-mail (spam).

If you do not want a Bulk Mail folder at all, go to Mail Preferences.

If after doing the above you are still not receiving the Word of the Day, the problem is likely on the receiving end. You may wish to contact Yahoo for assistance.

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Temporarily suspending your subscription

We also have no way of suspending your subscription, but you can unsubscribe and subscribe again whenever you want.

To subscribe via e-mail, send a blank message to: join-wordoftheday@lists.lexico.com.

To unsubscribe via e-mail, send a blank message to your personal unsubscribe address, which you will find at the bottom of every Word of the Day mailing we send you.

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Alternative delivery schedules

We are unable to send the Word of the Day only on certain days. However, you can unsubscribe and subscribe again whenever you want. That way you can take a break if the volume of e-mail gets to be too much.

You can always find any words you may have missed in the Word of the Day Archive.

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Word of the Day in other languages

The Spanish Word of the Day is now available, and should be especially useful for English-speakers wishing to learn Spanish. Get a free subscription and start learning Spanish muy rapido!

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If you are receiving duplicate messages

The Word of the Day e-mail and related notification messages are sent out only once. If you are receiving multiple copies, first check to see whether the e-mail is going to different addresses. You can do so by checking at the bottom of the Word of the Day e-mail, where the address of the recipient is always given. If you are receiving the Word of the Day at different addresses, you can unsubscribe any of them by following the directions at the bottom of the e-mail.

If you are getting multiple e-mails to the same address, it's likely a problem with your Internet Service Provider (ISP) or your computer setup, but please see the special note below. You may wish to contact ISP's technical support and let them know you are having this problem.

If you have unsubscribed, you will receive no further mailings from us in the future. However, any messages that have already been sent in the past may still be delivered. We are not sending the messages multiple times, but due to this glitch the same message may be delivered multiple times.

If you continue to receive our messages after you have unsubscribed, you may wish to block any messages from Doctor Dictionary <doctor@dictionary.com>, which is the address from which the Word of the Day is sent. You can typically do this by applying "filters" or "rules." Please consult the help system or documentation that came with your e-mail application for specific instructions, as different applications have different procedures.

We apologize for any inconvenience this may have caused.

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Receiving plain text or other versions of the Word of the Day

The Word of the Day is sent in an e-mail containing both the plain text version (old) and html version (new, with graphics).

If you're using Outlook Express, you can specify which version you'd like to view. Start with the Tools menu, then select Options. Click on the Read tab - there's a checkbox you can select which says "Read all messages in plain text" to see all your e-mails in plain text.

Or, if you're using Apple's e-mail client, Mail, start with the View menu, then select Message, then select Plain Text Alternative - you'll see the Word of the Day in the plain text version.

Many other e-mail clients have similar settings.

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Previous Word of the Days

All previous Word of the Days are available in our archive.
All previous Spanish Word of the Days are available in our Spanish archive.

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A word about spam

We do not send 'spam', or unsolicited bulk commercial e-mail. We do not share your personal information, such as your e-mail address, with any other parties.

If you are receiving spam, it has nothing to do with us or your subscription to the Word of the Day. We take great pains to protect your privacy. For more information, please review our privacy policy.

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Putting the Word of the Day on your Web site

You can host an automatically updated Word of the Day right on your Web page! Learn more.

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Other comments, questions, or suggestions

We sincerely appreciate your feedback and suggestions, and we really do read each and every message sent to us. Unfortunately we are unable to reply individually to all of them. Your comments help us improve our service, and we thank you for taking the time to share them with us. If you would like to send us feedback about the Word of the Day, click here.

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