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Decoding the Artful Sidestep

Do you notice when someone changes the subject after you ask them a question? If you don't always notice or even mind such conversational transformations, you're not alone. New research by Todd Rogers and Harvard Business School professor Michael I. Norton explores the common occurrence of "conversational blindness." Q&A with Rogers.

First Look: November 18, 2008

Ready, steady, go: How regular increments of exercise and religious-service attendance aid health and happiness ... Case study: "Executive Pay and the Credit Crisis of 2008" ... Intel explores new business initiatives.

The Marketing of a President

Barack Obama's run for the White House was a model of marketing excellence, argues Professor John Quelch. Here's why it worked so well.

How Much Can You Ask of Your Customers?

Online forum OPEN until Tuesday, November 25. Think of IKEA and eBay. Some popular companies make it easy for customers to become "volunteers" in the organization's success, says HBS professor Jim Heskett. Is there a downside? Or will customer-fueled strategies provide competitive advantage in the future? What do you think?