The agency comprises around 800 staff, of which around 500 are located in The Hague and 300 in Brussels. Broadly speaking, the Netherlands staff are responsible for scientific research, development and experimentation, whilst the Belgian staff provide technical project management and acquisition support for NATO procurement programmes.
The Agency is organised using a balanced matrix model, with four main areas: the Production area, Sponsor Accounts, Core Segment and Resources Division . The Production area comprises nine capability area teams (CATs) under the Director of Production (DOP) within which projects are executed with each CAT defined according to its area of expertise. The Sponsor Accounts area is divided with separate Directors for each of the Agency's major sponsors, providing a single point of contact with the Agency. The Core Segment comprises a Chief Operating Officer, Chief Technology Officer and Director of Acquisition, responsible for ensuring coherency of the Agency's business, technical and acquisition processes respectively. The Resources Division is responsible for the ongoing operations of the Agency, such as Human Resources, Finance, Graphics, Building Maintenance, etc. Since 2004 the Agency has adopted the PRINCE2 and PMI project management methodologies.
The General Manager, Dag Wilhelmsen and the Deputy General Manager, Marc Scheir, share their time between their offices in The Hague and Brussels. Staff are recruited directly from the 26 NATO nations, the majority holding degrees at the Masters level or above. The working language of the Agency is English.
NC3A's prime customers are Allied Command Transformation and Allied Command Operations, as well as the NATO Air Command and Control System (ACCS) Management Agency (NACMA), NATO Airborne Early Warning (NAEW) Force Command and individual NATO nations. Its annual budget is of the order of Euro 100M per year. Current major growth areas for the agency are the NATO Network Enabled Capability (NNEC), Theatre Missile Defence (TMD) and the Alliance Ground Surveillance and Reconnaissance (AGSR) projects. The Agency has traditionally had a strong emphasis on prototyping and currently aims to follow a spiral development model.
The agency aims to complement national research and development, rather than compete, and is primarily concerned with improving C4ISR interoperability between the nations and supporting major acquisition C4ISR programmes.