Its low-level platforms are located on the Trent Valley Line section of the West Coast Main Line. Passenger services are run mostly by Virgin Trains, although only a handful of peak time and weekend services call at the station; there is also a limited service on weekdays run by London Midland, with the southern terminus being either London Euston or Northampton and the northern being either Crewe or Liverpool Lime Street. London Midland also provide a rail replacement coach service between Stafford and Nuneaton, in lieu of the single car local service that used to operate on the route, but was withdrawn during the West Coast Modification Project and never reinstated (the rolling stock had been assigned to other duties).
The signal box was demolished over the weekend of June 15th 2008 as part of the West Coast upgrade.
A single platform at right-angles to the low-level station, accessible by a staircase from the latter, forms the high-level part of the station. This forms the northern terminus of the Cross-City Line, and is served by two trains an hour, every day of the week.
Facilities are basic - the original station building burned down in the 1990s, and the ticket office is now a temporary wooden building.
The route North of Lichfield on the high-level line, connected to the Southbound WCML by a single track chord, runs via Alrewas to Wychnor Junction, near Burton upon Trent. Primarily a freight route, this line is also utilised by Virgin Trains to move trains from Birmingham to Bombardier's maintenance depot at Central Rivers, near Burton. The route is sometimes used as a means of diverting trains when engineering takes place between Birmingham New Street and Tamworth.