He is the chief stagehand for the theatre who claims to have seen the the Opera Ghost. He is the one to first describe Erik, describing him as being "incredibly thin; his black coat hangs loosely on his bony body. His eyes stare straight ahead, without moving, and they're so deep-set that you can hardly see them. All you really see are two dark holes, like the ones in a skull. His skin is tight as a drum. It is not white, but an ugly yellow. His nose is so small you can't see when you look at him from the side, and that absence of a nose is something horrible to see. The only hair he has is three or four long, dark locks that hang down over his forehead and behind his ears." In the first chapter he was found to be hanged in the third cellar between a flat and a set piece from "Le Roi de Lahore", right next to the entrance to the Phantom's torture chamber.