The firm was established in 1866, carrying out print jobs for the local community as well as operating a stationer's shop, and between 1893 and 1916 published a weekly newspaper. It remained in the ownership of the Smail family who made little effort to keep up with twentieth century advances in technology, and was run by the third generation owner Cowan Smail until he retired and the property was acquired by the National Trust in 1986. Visitors are now given a one hour tour showing the various stages of the process as well as a chance to try hand typesetting, and at certain times the opportunity to print their own work.
The ground floor of a two storey building on the main shopping street of the town is divided into a shop, now a gift shop and the entrance for visitors, and the printer's office. This has a connecting door to the shop as well as its own door to the street which leads to a counter for serving customers. A large desk at the office window has the clutter typical of the early twentieth century, drawers contain stationery including writing slates, pencils, sealing wax, pen nibs and bottles of ink. Wall shelves store job dockets, invoices, wages books and ledgers dating back to the start of the business. Framed photographs show how little the office has changed since 1900, and a certificate shows the authority to issue tickets for steamships to America.
Stairs lead up to the caseroom, a large rooflit room for typesetting with racks around the perimeter of drawer-like letter cases. The racks are up to a worktop height, with the pairs of cases in use by the compositors on top so that the case of minuscule (lower-case) letters is at a shallow angle, and the case of majuscule (capital or upper-case) letters stands above and behind it at a steep angle leaning against the wall. The letters are cast metal sorts, and visitors are shown by the compositor how to set this movable type by hand into a metal composing stick. He then binds the type forme set by each visitor in a galley, and (time permitting) prints these using a hand operated printing press to make a galley proof of each for the visitor. The room also has many galleys which were made up and set aside for possible future use, including the last job set by Cowan Smail, "Closing Down Sale from Today".