After selection IRTS probationers undergo general foundation at LBSNAA Mussorie. Following that they go for Railway Foundation Course at RSC Baroda. Further specialized training for the probationers is imparted at the Indian Railway Institute of Transport Management (IRITM) at Lucknow. IRITM also undertakes courses for middle- and senior-level officers.
In the commercial department, an IRTS officer is connected with sales, pricing (including discounts) of passenger and freight traffic. The information technology requirement of passenger ticketing is also managed by an IRTS officer in the zonal headquarters in association with the Centre for Railway Information Systems.
The role changes depending on where an officer is placed in the organization - in the division (operational level), the zone (tactical level), or the railway board (strategic level).
At the zonal level, the operating an commercial departments are headed by IRTS officers - Chief Operations Manager(COM) and Chief Commercial Manager(CCM). They are of the rank of additional-secretary/joint-secretary to the government of India. COM is normally assisted by a team of joint-secretary rank officers, viz., Chief Freight Transportation Manager(CFTM), Chief Passenger Transportation Manager(CPTM) and Chief Traffic Planning Manager(CPTM). Similarly, CCM is assisted by Chief Commercial Manager (Freight Marketing), Chief Commercial Manager (Passenger Marketing), Chief Commercial Manager (Passenger Services) and Chief Claims Officer. They are in turn assisted by Deputy-secretary/Director grade officers -Dy COM, Dy CCM, Dy CCO.
At the divisional level, the operating and commercial departments are headed by IRTS officers - Senior Divisional Operations Manager(Sr. DOM) and Senior Divisional Commercial Manager(Sr. DCM). In a large division, Sr. DOM/Sr. DCM would be supervising over 2000 employees. They are linchpins interacting with customers on a day to day basis and zonal headquarters. Sr. DOM/Sr. DCM are cadre posts in the deputy-secretary/ director grade of IRTS. Each Sr. DOM/Sr. DCM is assisted by DOM/DCM/Assistant Operations Manager(AOM)/Assistant Commercial Manager(ACM)of the rank of under-secretary. An IRTS direct recruit officer's first posting would be as an AOM or ACM in the division. Most of the officers in the DOM/DCM/AOM/ACM grade would be from the Group 'B' cadre of the traffic department. Besides these there are several public sector units and societies where IRTS officers play pivotal role viz, [CRIS] - Center for Railway Information System where software for the specific use of Indian Railways are developed and maintained. It is responsible for development of two of most used software : UTS, PRS and FOIS (a transportation vertical)- Unreserved Ticketing System (UTS), Passenger Reservation System(PRS) which takes care of ticketing of railway passengers & Freight Operation Information System (FOIS)which captures all activities related to freight operations and this is utilized by Indian Railways for planning and monitoring freight operations.