A Royal Warrant was issued to the British company in 1878, after the required five years of supply to the Royal Family. This was revoked in 1999 due to a "lack of demand in the royal households. The Warrant seal, which had previously been on the flip lid of the box, was removed.
Benson & Hedges is the second most popular brand available in the UK , particularly amongst the 16-30 age range of smokers, although they are relatively expensive compared to other brands. In contrast, Benson And Hedges Silvers are somewhat cheaper. However, they have a lower tobacco and nicotine content than the Gold brand. On 1 May 2007, Gallaher introduced Benson & Hedges Black. The new 10 mg 'value for money' cigarettes are available in slide packs of 20. The slide packs (Benson and Hedges Silver and Black) are aimed towards young adult smokers. There was a proposal to distribute packets of Gold in 16 in retail outlets in order to keep the price under £5, however the idea was never fully implemented; however, packets of 14 are available in some retail outlets for a lower price.
Popular slang for Benson & Hedges in the UK is 'B&H', as in "I'll have 20 B&H please". In addition to this some smokers will request "20 Bensons please." Due to their relatively high nicotine and tar levels, some refer to them as 'Bangin' Headaches', in a reference to the effect this has. They are also colloquially called "Benny Hedgehogs" in London and around the Black Country area of Britain or alternatively as Golden Beauties.
In the late 1970s Benson & Hedges ran a notable advertising campaign which actually turned to advantage the increasing curbs on what could be said and shown in cigarette advertisements. A striking series of photomontages and cinema films, devised by Collett Dickenson Pearce at the peak of that agency's success, featured the gold pack in various surreal juxtapositions and transformations, devoid of words and people.
They were the favourite brand of German hacker Hagbard (Karl Koch) who often used "Benson" and "Hedges" as his passwords or screen names when breaking into US computers according to Clifford Stoll's book The Cuckoo's Egg.
Benson & Hedges No. 5 is the cigarette of choice of the protagonist in Robert Heinlein's 'Glory Road.'
Oasis members Noel and Liam Gallagher smoked Benson and Hedges during their 90s heyday, with Noel even naming his two cats "Benson" and "Hedges". While Noel has switched brands, Liam still smokes the Gold Special Filters. Also, in the mid 1990s, Oasis released a collection of their singles up until their 2nd album "(What's the Story) Morning Glory?". The singles were sold in a special box shaped and coloured like Benson & Hedges cigarette packets.
The American version of the cigarette is credited with starting the 100 mm craze in the 1960s. Marketers capitalised on Benson & Hedges reputation for making cigarettes when they brought out the longer cigarette with an advertising campaign centred on the "disadvantages" of the Benson & Hedges 100s. The Lost Boys Of Penzance, a surf band from Encinitas, CA, have recorded "Disadvantages of You", which was the music used for the TV commercial "Oh the disadvantages of the new Benson and Hedges 100s".
In the film Mike Bassett: England Manager, Bassett (played by Ricky Tomlinson) writes down his squad for a match against Belgium on a packet of Benson and Hedges; his PA unwittingly includes two players with the surnames Benson and Hedges to the squad. When reading the squad she mistakenly took the name of the brand for players names as all the other players had been wrote down on a discarded pack. To add to the humour, it turns out Benson and Hedges are only run of the mill 3rd division players, one of whom is 43.
A pair of twins in New Zealand were named "Benson" and "Hedges" after the brand and were cited by a New Zealand judge amongst a list of inappropriate children's names, alongside names like "Fish" and "Chips", and "Number 16 Bus Shelter".
In an early 1994 interview documented in Everett True's book Nirvana the Biography, Kurt Cobain stated that he smoked Benson and Hedges menthol ultra lights
Benson and Hedges are mentioned in Lùnapop's hit "Un giorno migliore".