DHL (originally standing for Dalsey, Hillblom and Lynn) is a Deutsche Post World Net company of Germany that provides international mail, express, logistics and finance. The company was founded in 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn. The trio initially provided a courier service between the Continental United States and Hawaii, then expanded the business from there. In 1998, Deutsche Post World Net began to acquire shares in DHL, finally reached majority ownership in 2001, and completed the purchase in 2002.
DHL's global headquarters are located in Bonn, with the Exel subsidiary based in London. Headquarters for the Americas are located in Plantation, Florida, while its Asia Pacific & EEMEA headquarters are located respectively in Singapore & Bahrain/Brussels.
DHL owns its own cargo airlines, European Air Transport, originally based in Brussels, and DHL Air, based at the East Midlands Airport in the United Kingdom. EAT moved from Brussels Airport in Belgium to Leipzig/Halle Airport in Germany in Spring 2008 with its fleet of Boeing 757SF freighters and Airbus A300 B4 freighters. Leipzig is now DHL major European Airline hub with dedicated brand new facilities.
Major competitors include FedEx, UPS, TNT, and national post carriers such as United States Postal Service and Royal Mail. However, DHL has a minor partnership with the USPS, which allows DHL to deliver small packages to the recipient through the USPS network. This service, called DHL@Home, saves DHL from making expensive trips to residential areas to deliver a single package.
DHL is well known for its ability to offer freight and package shipping service worldwide, including to countries such as Iraq and Myanmar. As it is German-owned, DHL is not affected by U.S. embargoes or sanctions and will ship to Cuba or North Korea. Starting in 2006, Deutsche Post World Net launched its First Choice initiative, which is being rolled out to all DPWN business organizations. The First Choice initiative has the goal of improving the way DHL and its parent company DPWN communicates with its customers, as well as strengthen customer loyalty and increase the efficiency and quality of all products and services offered.
DHL may require some international recipients to pay any customs charges into DHL's foreign bank account and proof of payment provided, before package delivery can be completed. Such cases may involve a physical journey to the DHL bank and/or the local DHL office, although the recipient can opt to pay for the charges of the delivery at their premises.
DHL is organized in four divisions:
DHL began as a courier service between San Francisco and Honolulu in 1969. In the next few years, they expanded to the Pacific Rim, and soon to Europe. All US domestic flights were handled by DHL Airways, Inc. which in 2003 was renamed ASTAR Air Cargo. DHL's first airline still remains with over 550 pilots in service to this day.
In a mail delivery company, the methods of transportation have immense effects on the environment. The amount of pollution emitted from vehicle transportation alone is a major responsibility for DHL. The revelation of adverse affects has prompted DHL to discuss and implement alternative options that are more conducive for the environment. Their efforts have been outreaching in road to achieving environmentally friendly goals. DHL plans to overcome its negative environmental impacts through its operations on the ground. This is to enhance overall efficient transportation and processes that have qualified them to reach environmental requirements set up by governments.
More intensive measures have been taken to physically control the amount of polluting by use of the alternative fuel examples. They have changed vehicles in certain delivery fleets in accordance to their use of newer fuel ideas. The fuel was switched to compressed natural gas which they hope to accomplish with 50% of their vans. Through their Environmental Management System (EMS), DHL “travels naturally”. The EMS is established to develop DHL’s environment objectives and future.
On 16 September 2005 DHL won a High Court injunction establishing an exclusion zone around each of its 288 buildings in the UK as well as the homes of its 18,000 UK employees. The firm has been the subject of a campaign of intimidation because of their business with Huntingdon Life Sciences. The judge banned protesters from coming within 50 yards of any DHL premises or the homes of their employees as well as any organized demonstration within 100 yards unless the police had been given four hours notice. The injunction also protects anyone doing business with DHL from intimidation.
In May 2008 DHL moved their central Depot to Leipzig; Germany, resulting in a significant positioning for improved service and timeliness to the European Union.