VoiceObjects is a company that produces VXML-based self-service phone portals which personalize each caller’s experience and provide mobile access that integrates voice recognition, touch-tone response, text and mobile web.

History

VoiceObjects was founded in 2001 by Karl-Heinz Land as OneBridge software just outside of Cologne, Germany. Since then the company has grown to serving well over 200M callers per year with global presence, and has been incorporated as US company with headquarters in San Mateo, California.

The company’s products are based on a new software architecture for delivering voice portals that leveraged industry standards for the Internet such as VoiceXML, SQL, Eclipse, SNMP, XML, Java, and SOA. In 2007, the company introduced software to support text-based applications for mobile phones using the USSD standard over GSM wireless networks as well as software to support Web-based applications for mobile phones with Web browsers supporting the XHTML 1.0 standard.

Customers

VoiceObjects customers include recognizable names such as Adobe, Deutsche Telekom, Hershey’s, Kellogg Company, Lufthansa, and Swisscom. The company’s partners include SAP, Nortel, Genesys, Avaya, BEA, Oracle, and IBM.

References

• VoiceObjects Developer Edition - Trial Software. Michael Codini, May 15, 2008. .
• VoiceObjects Developer Portal. Michael Codini, May 15, 2008. .
• Have Your Cake and Analyze It Too. Speech Technology, April 25, 2007. .
• VoiceObjects: Phone App Servers for SAP. Integration Developer News, April 13, 2007. .
• VoiceObjects and SAP: Over the Phone. DestinationCRM.com, March 15, 2007. .
• VoiceObjects Opens Its Ears Wider to Personalization. DestinationCRM.com, July 18, 2006. .