The charity receives funding from the Ministry of Justice (United Kingdom), and also relies on raising money through corporate and individual donations. Its national office is in Kennington, London. Its Chief Executive is Gillian Guy.
The rights and needs of victims and witnesses, as distinct from the interests of justice or the rights of the accused have, through the discipline of victimology become ever more identified over the past thirty years. Victim Support argued in its policy report, Rights for Victims of Crime (1995), that the criminal justice process treated victims insensitively and that this produced a negative impact on the victim. This process is known as re-victimisation. The report set out five basic rights for victims: the right to compensation; to provide and receive information about the case; to be respected and treated with dignity; to be free from the burden of making decisions relating to the treatment of the accused; and to be protected.
In 2002 the charity published Criminal neglect: no justice beyond criminal justice, which called for services across healthcare, housing and finance to respond more effectively to victims' and witnesses' needs. In particular, it has argued for a more sensitive approach from healthcare workers, for reform to the compensation system for victims, and also for a more effective means of relocating after a crime.