Telus (TSX: T, T.A; NYSE: TU) is a national telecommunications company in Canada that provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and video. The company is based in Burnaby, British Columbia. Telus utilizes a CDMA 2000-based mobility phone network.
In 2008, Telus discontinued its analog mobility phone network due to the lack of available parts for the equipment. A Telus spokesperson said they believed they were the last major mobility carrier to do so. Telus has offered a cost-sharing arrangement to bring landlines to customers who are effected by the analog network shutdown in rural areas as digital signals do not work as well as analog ones in such areas.
Telus advertising has been noted for its use of nature-themed imagery and the slogan, 'The Future is Friendly'. Many ads feature animals including pot-bellied pigs, a tree frog, a monkey, a lizard, a duck, fishes and groundhogs. The themes originated with Clearnet Communications, a Canadian cellular telephone provider acquired by Telus in 2000.
On July 25, 2005, Telus blocked its internet subscribers from accessing a website supporting striking union members, leading to allegations of censorship by TWU members. Telus expressed concerns over content on the site, saying it including images of employees crossing picket lines and encouraged disruptive behaviour. The British Columbia Civil Liberties Association issued an official objection to the unilateral blocking on July 26, stating "Telus is leveraging its power as a telecommunications service provider to censor a specific group, shut down debate and limit the messages conveyed about the current labour dispute".
On July 28, Telus issued a news release detailing an Alberta court injunction ordering the blocked website, Voices For Change, to remove postings of "Telus employee photos" and other "intimidating or threatening material"; the site owner agreed to comply and Telus unblocked its subscribers from the website.
On February 9, 2007, Catholic Archbishop Raymond Roussin, S.M. called on the 130 local parishes and schools in the Vancouver archdiocese to consider cancelling their Telus contracts to protest the adult content. Archbishop Roussin, a Telus customer himself, denounced Telus for selling pornography. Telus defended the service as "responsible" because users must first prove they're adults. An editorial in the Globe and Mail described Telus a "Purveyor of Porn. There were numerous print and broadcast stories about the company's decision to sell pornography, including one in the New York Times.
Shortly thereafter, Telus announced that it was discontinuing sales of adult content to subscribers. According to Janet Yale, Telus Executive Vice-President of Corporate Affairs, “We heard from a broad range of customers … who made it clear they were not supportive of this initiative. However, Telus did not rule out a future return to the business.
Telus has also been accused of forcing customers off of data plans which have been advertised as "unlimited" for vague terms of service violations and moving them to a capped 1GB of month plan with a high overage charge.
Telus sponsors a minor league baseball stadium in downtown Edmonton called the Telus Field. Built in 1995, it was home to the now-defunct Edmonton Trappers of the Pacific Coast League and is now home to the Edmonton Cracker-Cats of the independent Golden League. Telus also donated $9 million to Science World in Vancouver under the terms that it was to be renamed Telus World of Science, $9 million to the Calgary Science Centre, and $8.2 million to the Odyssium in Edmonton; all three science museums were subsequently renamed as Telus World of Science.
Telus has an estimated 7000 employees in the Philippines where it is known as Telus International (or TI) Formerly known as Ambergris Solutions Inc. Its Main office is located in Pasig City situated on the 31st fl of the Discovery Suites and has its largest site located at Market Market in Taguig. Telus International Philippines will be opening its new site loacted at Cubao Quezon City sometime in 2009 with there fully owned building which is now under construction. The majority of the workforce employed in the Philippines is used for North American call center support. Dell Financial Services Sales Assist, formerly known as SPOC (Single Point of Contact) has also been fully offshored to the Philippines as well as Dell Financial Services Customer Care. Telus' long term plan is to grow its offshore workforce in order to stay competitive in the marketplace. Call centre work will be exported to the Philippines, while development and quality assurance work will be offshored to India.