The ferry is in the reach of the river between Molesey Lock and Sunbury Lock. It is the only Thames crossing on this reach, and the only crossing between Hampton Court Bridge and Walton Bridge.
The ferry operates in the summer months March to October; at weekends there is a regular services but on weekdays the service is on demand. It can be boarded near Hampton Church on the north bank, and by the Molesey Heritage Marker on the south bank.