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Corporate Overview

Headquartered in Waltham, Massachusetts, NetCracker Technology Corporation provides Operations Support System (OSS) solutions to Communications Service Providers (CSPs) worldwide. NetCracker’s OSS solutions are used to deploy new services and infrastructure, reduce service delivery costs, manage Network and IT resources, and track telecom assets.

Since its founding in 1993, NetCracker has grown to over 1000 employees with offices around the world. NetCracker has a wide range of customers including Tier 1 wireline, mobile, and cable operators, Fortune 1000 companies, and large government organizations. These customers have used NetCracker’s solutions to deploy a range of infrastructure technologies such as IP, 3G, SONET/SDH, FTTx, xDSL, and xPON. The company’s innovative service delivery capabilities have enabled CSPs to deploy converged and rich-media services such as IPTV, WiMAX, and VoIP.

In June 2008, NEC announced a definitive agreement to acquire NetCracker Technology.. On the closing of this transaction, NetCracker will operate as an independent business unit and will become the centerpiece of NEC’s Communications Service Provider software business.

Transforming the Service Layer

CSPs need to focus on cost optimization and operational excellence as well as revenue generation and customer satisfaction. To achieve these goals, they must transform the Service Layer. Transforming the Service Layer enables CSPs to create and deliver converged and customized services, and it allows them to take a customer-centric approach by managing the service experience.

NetCracker helps transform the Service Layer by offering innovative fulfillment and provisioning solutions. The company has helped CSPs around the world transform their OSS into scalable and agile systems that deliver revenue-generating services and accelerate the order to cash cycle.

NetCracker’s Solution Delivery Approach

NetCracker’s solution delivery approach draws on extensive telecom industry experience and includes:
• Software application modules that accelerate new revenue streams through the rapid delivery of rich service offerings
• Professional services that use best practices and a well-defined methodology to ensure that NetCracker solutions meet customers’ business objectives

Commitment to Quality

Focused on customer satisfaction, NetCracker ensures a high standard of quality through its product functionality, usability, and service.

In June 2007, the NetCracker Solution Delivery Division’s implementation methodology received the CMMI Software Engineering Maturity Level 3 rating. CMMI is an internationally recognized measure of an organization’s process management maturity.


NetCracker serves a diverse customer base including CSPs, Fortune 1000 companies, and the U.S. Government. The company has several dozen customers worldwide including: Bité, cablecom, Comstar-UTS, Covad, Defense Information Systems Agency, du, France Telecom group, Golden Telecom, HTC, MGTS, Mobinil, Mobistar, MTS, One Communications, Shaw Cablesystems, Sprint, Swisscom, Telecom New Zealand, Telstra, TELUS, tw telecom (formerly Time Warner Telecom), TRE-FOR, UMC, UPC Broadband, Ventelo, WIND Hellas, U.S. Army, and U.S. Army National Guard.

Product Overview

NetCracker’s portfolio includes industry solutions focused on specific verticals such as Triple Play, and pre-integrated product modules built on a single, scalable platform — NetCracker Framework.

The product modules are Order Management, Service Inventory, Service Provisioning & Activation, Customer Impact Analysis, Telecom Cost Management, Resource Inventory, Discovery & Reconciliation, Design & Planning, Asset Management, and Outside Plant.

NetCracker’s solution suite is:
• Scalable. It is a fully configurable, 100% web-based, J2EE platform built on an open, n-tier architecture.
• Easy to integrate. It has fully open internal and external APIs that enable integration with legacy and next-generation systems.
• Open and agile. It allows customers to configure data, processes, and business rules to their requirements without the need for programming.

Trademark Notice

NetCracker is a registered trademark of NetCracker Technology Corporation.


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