The line has 4 stations:
Passengers cannot embark or disembark on corner ("angle") stations.
On leaving Zhinan Temple or Maokong Stations, regular and frequent mini-bus services can ferry visitors to destinations around the Maokong Area. Mini-bus services also can deliver passengers directly back to the Taipei Zoo MRT station.
Concessional fares are available to disability and seniors aged over 65.
Fares can be paid by either purchasing the tickets at the stations or using EasyCard or stored-value card. Each adult ticket can bring 2 children for free. Discounts are available for group travelling. Group of 10 or above will receive 20% off their ticket price while groups of 40 or above will receive 30% off.
Tourists can also purchase the Maokong Gondola version of the one-day TaipeiPass for unlimited rides on Taipei buses and MRTs, and up to 3 gondola rides in one day. This special one-day TaipeiPass costs NT$250.
At 4:50 p.m. on July 21, 2007, the service on the gondola system was suspended for approximately 2 hours due to a mechanical glitch, trapping 323 people on the cable cars. The evacuation took place from 5:50 p.m. through 6:55 p.m. TRTS personnel reimbursed passengers by giving them NT$1,058 and free tickets worth NT$100 each. The system resumed normal operations at noon the following day.
On July 24, 2007, the service on the gondola system was suspended twice. Service was suspended at noon for around two hours due to a thunderstorm, and again at 3:10 p.m. due to mechanical problems. No passengers were trapped on the gondola cars. Consumers' Foundation, Taiwan recommended that the Maokong Gondola should shut down completely, and only re-open after evaluating and repairing all systems.
Currently, the Maokong Gondola is closed to public every Monday for maintenance servicing, in accordance to an agreement with Taipei City Hall.
Tests conducted by the Environmental Protection Administration under the Executive Yuan and the TCG Department of Environmental Protection have shown that noise levels are within regulations. To mitigate environmental damage, construction pillars and excavation were minimized.
Rains associated with Typhoon Jangmi caused erosion around a pillar on the Corner 2 Station. As a result on 1 October 2008 operations of the Gondola were suspended for one month to allow a full safety inspection to be carried out.