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Malcolm Baldrige National Quality Award

The Malcolm Baldrige National Quality Award is given by the United States National Institute of Standards and Technology. Through the actions of the National Productivity Advisory Committee chaired by Jack Grayson, it was established by the Malcolm Baldrige National Quality Improvement Act of 1987 - Public Law 100-107 and named for Malcolm Baldrige, who served as United States Secretary of Commerce during the Reagan administration from 1981 until his 1987 death in a rodeo accident. APQC,

, organized the first White House Conference on Productivity, spearheading the creation and design of the Malcolm Baldrige National Quality Award in 1987, and jointly administering the award for its first three years. The program recognizes quality service in the business, health care, education, and nonprofit sectors and was inspired by the ideas of Total Quality Management or TQM. This is the only quality award that is actually awarded by the President of the United States. This award and the Ron Brown Award are the two U.S. presidential awards given to corporations.

The original stated purposes of the award were to:

promote quality awareness
recognizing quality achievements of the US companies
publicize successful quality strategies

The current award criteria are stated to have three important roles in strengthening US competitiveness:

To help improve organizational performance practices, capabilities and results
To facilitate communication and sharing of the best practice information among US organizations of all types
To serve as a working tool for understanding and managing performance and for guiding planning and opportunities for learning

The criteria are designed to help organizations use an aligned approach to organizational performance management that results in:

Delivery of ever-improving value to customers, contributing to market success
Improvement in overall organizational effectiveness and capabilities
Organizational and personal learning

The seven categories of the criteria are:

Leadership
Strategic Planning
Customer & Market Focus
Measurement, Analysis and Knowledge Management
Workforce Focus
Process Management
Results

The basic criteria for the award are found at the Baldrige Program Web Site where they provide free downloads as follows:

Malcolm Baldrige National Quality Award Winners

2007
PRO-TEC Coating Co. Leipsic, Ohio (small business)

Mercy Health System Janesville, Wisc. (health care)

Sharp Healthcare San Diego, Calif. (health care)

City of Coral Springs Coral Springs, Florida (nonprofit)

U.S. Army Armament Research, Development and Engineering Center (ARDEC) Picatinny Arsenal, N.J. (nonprofit)

2006
MESA Products, Inc. Tulsa, Okla. (small business)

Premier Inc. San Diego, Calif. (service)

North Mississippi Medical Center Tupelo, Miss. (health care)

2005
Sunny Fresh Foods, Inc. Monticello, Minn. (manufacturing)

DynMcDermott Petroleum Operations New Orleans, La. (service)

Park Place Lexus Plano, Texas (small business)

Richland College Dallas, Texas (education)

Jenks Public Schools Jenks, Okla. (education)

Bronson Methodist Hospital Kalamazoo, Mich. (health care)

2004
The Bama Companies Tulsa, Okla. (manufacturing)

Texas Nameplate Company, Inc. Dallas, Texas (small business)

Kenneth W. Monfort College of Business Greeley, Colo. (education)

Robert Wood Johnson University Hospital Hamilton Hamilton, N.J. (health care)

2003
Medrad, Inc. Indianola, Pa. (manufacturing)

Boeing Aerospace Support St. Louis, Mo. (service)

Caterpillar Financial Services Corp. Nashville, Tenn. (service)

Stoner Inc. Quarryville, Pa. (small business)

Community Consolidated School District 15 Palatine, Ill. (education)

Baptist Hospital, Inc. Pensacola, Fla. (health care)

Saint Luke’s Hospital of Kansas City Kansas City, Mo. (health care)

2002
Motorola Inc. Commercial, Government and Industrial Solutions Sector Schaumburg, Ill. (manufacturing)

Branch-Smith Printing Division Fort Worth, Texas (small business)

SSM Health Care St. Louis, Mo. (health care)

2001
Clarke American Checks, Incorporated San Antonio, Texas (manufacturing)

Pal’s Sudden Service Kingsport, Tenn. (small business)

Chugach School District Anchorage, Alaska (education)

Pearl River School District Pearl River, N.Y. (education)

University of Wisconsin-Stout Menomonie, Wis. (education)

2000
Dana Corp.-Spicer Driveshaft Division Toledo, Ohio (manufacturing)

KARLEE Company, Inc. Garland, Texas (manufacturing)

Operations Management International, Inc. Greenwood Village, Colo. (service)

Los Alamos National Bank Los Alamos, N.M. (small business)

1999
STMicroelectronics, Inc.-Region Americas Carrollton, Texas (manufacturing)

BI Performance Services Minneapolis, Minn. (service)

The Ritz-Carlton Hotel Company, L.L.C. Atlanta, Ga. (service)

Sunny Fresh Foods Monticello, Minn. (small business)

1998
Boeing Airlift and Tanker Programs Long Beach, Calif. (manufacturing)

Solar Turbines Inc. San Diego, Calif. (manufacturing)

Texas Nameplate Company Inc. Dallas, Texas (small business)

1997
3M Dental Products Division St. Paul, Minn. (manufacturing)

Solectron Corp. Milpitas, Calif. (manufacturing)

Merrill Lynch Credit Corp. Jacksonville, Fla. (service)

Xerox Business Services Rochester, NY (service)

1996
ADAC Laboratories Milpitas, Calif. (manufacturing)

Dana Commercial Credit Corp. Toledo, Ohio (service)

Custom Research Inc. Minneapolis, Minn. (small business)

Trident Precision Manufacturing Inc. Webster, NY (small business)

1995
Armstrong World Industries’ Building Products Operation Lancaster, Pa.(manufacturing)

Corning Telecommunications Products Division Corning, NY (manufacturing)

1994
AT&T Consumer Communications Services Basking Ridge, N.J. (service)

GTE Directories Corp. Dallas/Ft. Worth, Texas (service)

Wainwright Industries Inc. St. Peters, Mo. (small business)

1993
Eastman Chemical Co. Kingsport, Tenn. (manufacturing)

Ames Rubber Corp. Hamburg, NJ (small business)

1992
AT&T Network Systems Group/Transmission Systems Business Unit Morristown, NJ (manufacturing)

Texas Instruments Inc. Defense Systems & Electronics Group Dallas, Texas (manufacturing)

AT&T Universal Card Services Jacksonville, Fla. (service)

The Ritz-Carlton Hotel Co. Atlanta, Ga. (service)

Granite Rock Co. Watsonville, Calif. (small business)

1991
Solectron Corp. Milpitas, Calif. (manufacturing)

Zytec Corp. Eden Prairie, Minn. (manufacturing)

Marlow Industries Dallas, Texas (small business)

1990
Cadillac Motor Car Division Detroit, Mich. (manufacturing)

IBM Rochester Rochester, Minn. (manufacturing)

Federal Express Corp. Memphis, Tenn. (service)

Wallace Co. Inc. Houston, Texas (small business)

1989
Milliken & Co. Spartanburg, S.C. (manufacturing)

Xerox Corp. Business Products and Systems Rochester, NY (manufacturing)

1988
Motorola Inc. Schaumburg, Ill. (Manufacturing)

Commercial Nuclear Fuel Division of Westinghouse Electric Corp. Pittsburgh, Pa. (manufacturing)

Globe Metallurgical Inc. Beverly, Ohio (small business)

External links

NIST Page for Baldrige Award
NetworkforExcellence.org Home of the Alliance for Performance Excellence, a network of state, local, and international Baldrige based organizations
Texas Nameplate Company is the first Small Business to receive the Malcolm Baldrige Award, not once, but twice: in 1998 and 2004. Their site provides links to current materials.
eBaldrige is the first Web site dedicated to provide, among other things, expert advice and special counsel to help CEOs embed the Baldrige Criteria into the way organizations conduct their business.
The New Hotrod Video shows how a small business embedded the Baldrige Criteria electronically. Very cool, short video!
The American Productivity and Quality Center (APQC) is the non-profit business improvement research organization founded by Jack Grayson, chairman of the National Productivity Advisory Committee responsible for recommending the creation of an American national qualiy award.