Intrado Inc. provides the core of the United States’ enhanced 911 or E9-1-1 infrastructure, specifically, services that help the telecommunications service provider industry in the United States ensure their subscribers' calls to 9-1-1 are routed to the correct public safety answering point along with the caller's location. Intrado also provides Next Generation 9-1-1 services to the nation's public safety agencies.
Intrado began in 1979 under the name of SCC Communications. With backgrounds in law enforcement, co-founders George Heinrichs and Stephen Meer saw the potential for using technology to more effectively protect the public, leading to the founding of SCC Communications (now Intrado) and to a redesigning of telephone switches dedicated to 9-1-1 call delivery and the Computer Aided Dispatch (CAD) systems used to dispatch emergency responders.
SCC then began working with the incumbent local exchange carriers (ILEC) or “Baby Bells”, who managed the data associated with 9-1-1 (location, name, telephone number), to improve the accuracy of the 9-1-1 data, introducing the 9-1-1 industry’s first hosted 9-1-1 database management service. This service, along with other 9-1-1 database management systems, and the 9-1-1 solutions Intrado pioneered for wireless carriers and Internet telephony providers serves as the foundation of the United States’ 9-1-1 network.
In May 2001, Intrado acquired Lucent Public Safety Systems (LPSS). LPSS was responsible for significant contributions to public safety in this country, with origins going back to Bell Labs and the original invention and deployment of the first 9-1-1 system. The combination of Intrado and LPSS helped to accelerate the introduction, standardization and broad deployment of new technology as well as speed the development of new industry standards.
In April 2006, Intrado was acquired by West Corporation, a leading provider of outsourced communication solutions.
With headquarters in Longmont, Colorado and offices in Austin, Texas and Lisle, Illinois, Intrado has over 750 employees. Today Intrado provides 9-1-1 database management and 9-1-1 call routing services to the majority of US-based telecommunications service providers including all major Incumbent Local Exchange Carriers, Competitive Local Exchange Carriers (CLEC), Wireless Carriers,and VoIP Service Providers (VSPs).