Fiserv

Fiserv

Fiserv, Inc. a Fortune 500 company, provides information management systems and services to the financial and insurance industries. Leading services include transaction processing, outsourcing, business process outsourcing (BPO), software and systems solutions. The company serves more than 18,000 clients worldwide. Fiserv was ranked the second largest provider of information technology services to the financial services industry worldwide in 2007 FinTech 100 surveys, giving up the top position it held 2004-2006 to Fidelity National Information Services. Headquartered in Brookfield, Wisconsin, Fiserv reported more than $4.4 billion in total revenue for 2006.

History

Fiserv began as a provider of financial service data processing for small banks and thrifts. In 1986, Fiserv went public as a $70 million regional processor, adding credit union services with the 1988 acquisition of Minnesota On-Line, Inc. Within four years, Fiserv was serving some of the nation’s largest financial institutions.

In 1990 Fiserv expanded its electronic funds capabilities through the acquisition of California-based GTE EFT Services Money Network and GTE ATM Networks. In 1991, Fiserv acquired Galaxy Credit Union Solutions, which serves credit unions with software solutions and data protection. Fiserv entered the card fulfillment market in 1992 through Indianapolis-based Data Holdings, Inc. And in 1997 it added securities transaction processing services with BHC Financial, Inc., of Pennsylvania.

Fiserv entered the insurance industry with the 1998 acquisition of Iowa’s Network Data Processing Corp. And in 2001 it acquired Texas-based Benefit Planners, thereby entering the health benefits market.

Corporate Structure

Fiserv has nine Business Groups that specialize in solutions for many financial industry sectors:

Bank Systems – In-house and outsourced core processing for banks and thrifts, including cash and treasury management solutions, risk management, imaging solutions, customer contact solutions and data warehousing.

Bank Servicing & ePayments – Outsourced (service bureau) core processing systems, EFT processing, credit processing services, electronic bill payment services and value-added solutions for banks and thrifts.

Lending Solutions – Outsourced and licensed software and services for the lending industry, including mortgage loan servicing, automated property valuation, loan and lease portfolio management for the auto finance market, loan settlement support and contact center services.

Item Processing – Complete solution for the item and image processing needs of financial institutions, providing resources and technology for processing and automating paper-based payment transactions.

Credit Union & Industry Products – Core account processing and value-added solutions for credit unions, plastic card production and services, high-volume laser printing and mailing, electronic document distribution and archival.

Insurance Solutions – Comprehensive insurance processing services and products, emphasizing business process outsourcing for the life, annuity and property and casualty sectors.

Health Solutions – Outsourced services for self-funded and other medical, dental, vision and disability plans, including health plan administration, care and disease management, and pharmacy benefit management. Sale of this division to UnitedHealth Group (pending close) was announced 11/2/2007.

Investment Support Services – Outsourced services for individual and business retirement plans, trustee, custodial and recordkeeping, back-office investment support and tax reporting. Sale of this division to TD Ameritrade Online Holdings, Inc. on May 24, 2007 and closed on February 4, 2008.

Fiserv Global Services – Global delivery capabilities provided to Fiserv Business Units and clients in a range of technology and processing disciplines. Fiserv India Pvt. Ltd. is the fully owned Indian subsidiary of Fiserv Global Services.

Criticism & Controversy

Fiserv has long been criticized for growing through acquisition and not having sufficient organic growth. One of the specific criticisms has been around buying companies and doing little to consolidate redundant operations. The "fiserv 2.0" initiative is one of several attempts to deal with this.

Recent Acquisitions

2007

  • NetEconomy
  • CheckFree (which had just acquired Corillian, Carreker, and Upstream Technologies LLC)

2006

  • CareGain, Inc.
  • Asset of CT Insurance Services & CCH Wall Street

2005

  • Del Mar Database
  • Assets of U.S. eLending business from Emergis
  • Interactive Technologies
  • Administrative Services Group Inc.
  • JW Hutton
  • BillMatrix
  • VerticalPoint
  • Xcipio, Inc.

Competition

Fidelity National Information Services, Inc. provides core financial institution processing, card issuer and transaction processing services, mortgage loan processing and related information products and outsourcing services to financial institutions, retailers, mortgage lenders and real estate professionals.

Metavante products and services drive account processing for deposit, loan and trust systems, image-based and conventional check processing, electronic funds transfer, consumer healthcare payments, electronic presentment and payment, and business transformation services.

TSYS offers broad range of issuer- and acquirer-processing technologies that support consumer-finance, credit, debit and prepaid services for financial institutions and retail companies in the Americas, EMEA and Asia-Pacific regions.

Jack Henry offers core processing solutions for community banks and credit unions, as well as asset and liability management systems, to more than 8,700 financial institutions and corporations.

  • John H. Harland Company

Harland offers a wide range of products including core processing solutions for banks and credit unions. They claim to serve over 7,000 clients.

References

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