As the need for corporate training has grown, so has the company. Customer Focus has over 100 Fortune 500 clients for programs like call center training, customer service training, and CEO development.
Customer Focus is headquartered in Atlanta, GA.
Customer focus--a nice way to say tunnel vision: consulting customers might seem the way to ensure success--but what of non-customers? And the competition? Alan Mitchell is sceptical of mantras.
Nov 27, 2003; Any powerful idea with wide application always carries a danger--the danger that people will begin to assume that it is a...