Consumer Affairs Victoria provides advice and assistance on matters of renting and accommodation, estate agents, building, shopping, credit and trading. They also license or register and regulate credit providers, estate agents, introduction agents, motor car traders, prostitution service providers, travel agents, second-hand dealers, pawnbrokers, hoteliers, restaurateurs and operators of other businesses involved in selling liquor.
The Victorian Consumer & Business Centre (VCBC) was officially opened on August 23, 2006 by the Minister for Small Business, André Haermeyer, and the Minister for Consumer Affairs, Marsha Thomson. The average number of clients served each week in its first month of opening increased by 23% compared to the previous counter service area at 452 Flinders Street, Melbourne.
The VCBC is located at 113 Exhibition Street, Melbourne, on the corner of Little Collins Street, and is open from 8.30am-5.00pm Monday to Friday.
The director of CAV is Dr. Claire Noone.