Consumer Affairs Victoria (CAV) protects and promotes the interests of consumers and is based in the Australian state of Victoria. CAV is responsible for reviewing and advising the Victorian Government on consumer legislation and industry codes; advising and educating consumers, tenants, traders and landlords on their rights, responsibilities and changes to the law; registering and licensing businesses and occupations; conciliating disputes between consumers and traders, tenants and landlords; enforcing and ensuring compliance with consumer laws

Consumer Affairs Victoria provides advice and assistance on matters of renting and accommodation, estate agents, building, shopping, credit and trading. They also license or register and regulate credit providers, estate agents, introduction agents, motor car traders, prostitution service providers, travel agents, second-hand dealers, pawnbrokers, hoteliers, restaurateurs and operators of other businesses involved in selling liquor.

The Victorian Consumer & Business Centre (VCBC)

The Victorian Consumer & Business Centre (VCBC) was officially opened on August 23, 2006 by the Minister for Small Business, André Haermeyer, and the Minister for Consumer Affairs, Marsha Thomson. The average number of clients served each week in its first month of opening increased by 23% compared to the previous counter service area at 452 Flinders Street, Melbourne.

The VCBC is located at 113 Exhibition Street, Melbourne, on the corner of Little Collins Street, and is open from 8.30am-5.00pm Monday to Friday.

Governance

Consumer Affairs Victoria reports to the Victorian Minister for Consumer Affairs, The Honourable Tony Robinson MP, through a Director.

The director of CAV is Dr. Claire Noone.

External links

• Consumer Affairs Victoria home page
• Victorian Department of Justice