Unlike most other freephone helplines, Childline offers confidentiality to children unless their lives are in immediate danger. This is seen as one of the greatest strengths of the service, as it allows children to discuss their problems "safely" in the knowledge that no intervention will take place without their consent. The tragedy of child abuse is that the majority of children suffer in silence because they have been told that if they seek help they will not be believed, or they are threatened into silence, or they fear that intervention will inevitably shatter such happiness as they have, for example, break up the family. Children who ring ChildLine to disclose abuse are often encouraged to seek help from "trusted adults", the aim being to protect the child from harm causing as little ancillary damage as possible. ChildLine's counsellors are trained to use role play and empathy to build children's confidence. ChildLine offers its own training programme for volunteers who come from widely varied backgrounds, but must be over 16. Many counsellors have worked for years for the charity. Calls to ChildLine do not appear on phone bills. Despite most mobile phone operators charging for freephone 0800 calls, calls to ChildLine's number are not charged by any UK mobile network. Calls are free, can be made at any time, day or night and children can ring about any problem, if a problem is important to children and young people, it is important to ChildLine.
Childline Scotland is run by the Scottish Society for the Prevention of Cruelty to Children, and is available to all children and young people in Scotland up to 18 years of age.
Lines are open 365 days a year. Childline Scotland offers support to young people through the Childline listening service over the phone and through the website Childline Online. There is also a text service open for all deaf children in Scotland.
Any person under the age of 18 can call Childline for a chat or to talk about anything they wish to talk about. Calls to Childline are confidential, there is no caller ID and calls are not traced. It doesn't cost anything to call or text Childline. Calls are answered by staff and volunteers who have been trained to listen to children and young people.
Calls to Childline are confidential. However if a young person is not safe, and chooses to tell Childline where they are, then their details would be passed on to someone who can help, like the Gardaí or social workers. It’s always up to the caller whether or not to tell Childline where they are.
CHILDLINE CAMPAIGN: Each day 4,500 children make the call that could end their silent suffering TWENTY years ago, TV presenter Esther Rantzen rallied the nation into changing the lives of millions of children. ChildLine answered the prayers of traumatised youngsters whose worlds were being torn apart by unimaginable sexual and physical abuse, neglect and bullying. Now ChildLine has merged with the NSPCC but still has much to do. With a target to raise pounds 20 million to mark its 20th year, the former That's Life star tells ALISON DAYANI how Birmingham Mail readers can help
Mar 14, 2006; "I will never forget the night when ChildLine was launched in 1986, there were fifty thousand attempted calls during that...
Lending an ear to a child in need ; Childline could answer only one in five calls it received last year. But that was twice as good as in 2001, now the service is determined to do even better. Yvonne Gordon reports
May 21, 2003; In February last year, ChildLine, the telephone service that listens to children, released statistics about the calls it...