arvato services is an international provider of customer communication and logistics services. Its services range from the systematic collection and exploitation of qualified addresses, to outsourcing of customer contacts to service centers, to developing and implementing customer loyalty programs and processing payment transactions. The logistics services provided go far beyond the delivery of products and coordinating and steering their shipment to customers: consulting, procurement/purchasing and production services are also offered, along with order management, warehousing, financial services, returns processing and repair services.