The AAA (usually read triple-A), formerly known as the American Automobile Association, is an American not-for-profit automobile lobby group, service organization, and seller of vehicle insurance. Its national headquarters are near Orlando, Florida in Heathrow, Florida.
The association expanded its scope of services as years progressed. The first AAA road maps were published in 1905, and AAA began printing hotel guides in 1917. AAA began its School Safety Patrol Program in 1920, and many driver safety programs followed in the decades to come. The AAA Foundation for Traffic Safety, which conducts a large volume of studies regarding motorist safety, was established as separate entity in 1947.
AAA was a sanctioning organization for auto racing in the United States until 1956. It sanctioned many races, including the Indianapolis 500. After the 1955 Le Mans disaster, AAA decided that auto racing distracted from its primary goals, and the United States Automobile Club was formed to take over the race sanctioning/officiating.
Members belong to an individual club (such as AAA Northwest Ohio, AAA Mid-Atlantic, the California State Automobile Association, the Automobile Club of Southern California, AAA Oregon/Idaho, or Auto Club South, for example) and the clubs in turn own AAA. The member clubs have arranged a reciprocal service system so that members of any participating club are able to receive member services from any other affiliate club. Member dues finance all club services as well as the operations of the national organization.
From the standpoint of the consumer, AAA clubs primarily provide emergency road services to members. These services, which include everything from lockouts, winching, tire changes, automotive first aid, and towing, are handled by private local towing companies contracted by a state AAA club. Many AAA clubs have an automotive fleet division serving large metro areas, while private towing companies cover the surplus call volume by area. Recently, certain clubs have implemented an "on the go" diagnostic/installation automotive battery program, which offers members an additional service to an ever more demanding commute. This is part of AAA's vision for the future of automotive services, termed Go, not Tow. Clubs also distribute road maps and travel publications, and rate restaurants and hotels according to a "diamond" scale (one to five). The best hotels and restaurants according to AAA's criteria receive the Five Diamond Award. Many offices sell automobile liability insurance, provide travel agency, auto-registration and notary services. AAA also offers member discounts at over 100 partners including many hotels, Amtrak, Hertz rental cars, Jiffy Lube, LensCrafters, and Payless ShoeSource through its "Show Your Card & Save" program.
International affiliates include:
The AAA has a mixed record with its support of motorist rights.
The AAA is known for occasional high profile motorist advisories of unreasonable traffic enforcement, such as when it rented a billboard to warn motorists of the speed trap town of Lawtey, Fl. In addition, the speed trap in Denmark, South Carolina, continues to receive scrutiny, especially since the municipality raises revenue by issuing unwarranted speeding tickets, which, unfortunately, also puts unearned points on motorists' drivers licenses.
However, the AAA has taken positions contrary to motorist rights. Prominent examples include:
In many states, the mere presence of a ticket on driver's record allows a provider of automobile insurance to charge higher rates regardless of actual risk, if any, posed by the actual violation. Therefore, as a major provider of automobile insurance, the AAA has a fiduciary interest in supporting policies or practices that maximize motorist citations.
Also as a response to the critics, the California State Automobile Association, a branch of AAA, set up a booth at the San Francisco International Auto Show to raise awareness regarding plug-in hybrid vehicles.