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Web Sites

Actricity - Offers web-based software to manage customer relationship and networking the CRM processes in sales, marketing and service.

Aestiva - Web-based solutions including help tickets, knowledge base, contact management, and email management.

Aexis - Distributor and integrator in the Benelux and France of Advanced Business Intelligence solutions, which comprise corporate performance management, olap, crm, data warehousing and web applications.

Blue Tahiti Software Ltd - Provider of analytical CRM systems. Innovative companies use our software to slash sales and marketing costs. News and events. Contacts.

Castle CRM - Providers of CRM data integration solutions. Resource library, list of clients. Contacts.

Charter Continuum - Customer relationship management with software for handling customer feedback ensuring customer retention.

Chordiant Software - Business process automation and customer service applications. Includes products, services, and clients.

Cloudgate, Ltd. - Two-way customer communication platform allows companies to create services and marketing campaigns that coordinate multiple channels.

CRM Software Solutions - Provides information about customer relationship management for businesses.

CRM Technologies Ltd. - Offering consultancy, design, programming, integration and training services, including relationship management solutions. News and contact details.

CRM4Insurance - Adding CRM and business workflow automation for customer service oriented enterprises to improve the corporate performace.

CScontact - Offers an online service that allows to create and maintain a constant contact with clients, staff and associates (no website required).

CustomerFAQs Solutions Ltd. - Provides an online customer service support solution and web-based helpdesk, including knowledge base, call tracking, Dynamic FAQ, email management, live chat, and surveys. Demo. News. Contacts.

eAssist - Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel.

FrontRange Solutions - Customer-centric software for the mid-market, including the HEAT help-desk and the GoldMine CRM platform.

InterFAQs - Featured automated FAQ system and knowledge base software. List of features, demo.

Knova - Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site.

Knowledge Base - Multi-user system enhances self-service customer support, help desk operations, and document management applications.

LiveWire Logic - Developers of RealDialog automated customer service solution for sales and support queries.

Medallia - Provides turnkey customer feedback solutions. Product details, and company news.

Orasi Software, Inc. - IdeaScope - Features customer feedback management system to capture, monitor, and prioritize customer feedback. Also collect ides, comments, and suggestions.

PhaseWare, Inc. - Offers customer service application suite that consists of incident and knowledge management, customer web self-service, and business event management tools that automate the incident resolution process.

Practical Solutions Inc. - Offers a software package for service industry companies.

Precision - Developer of help desk solutions.

Q-go - Customer communications software based on natural language technology.

Querybot Systems - Automated knowledge base and interactive FAQ systems intended for small businesses.

QueueVision Inc. - Specializes in the development of customer relationship management (CRM) and business process management (BPM) solutions for the healthcare industry. Company profile, products and contacts.

RaiderCSS - Provides real time web based Java customer support software and live help solutions.

Ransys Ltd. - Offers enterprise feedback management system that enables medium and large sized intensive service organizations to monitor and improve customer satisfaction, retention, and loyalty by collecting customers’ feedback.

Rapid Stability Incorporated - Provides custom software applications and solutions for customer service, help desk, CRM, security analysis with implementation and network marketing. Company profile, products and services. Contacts.

Respond UK Plc - Features complaints, feedback and customer service software solutions. List of services, case studies. Contacts.

ResponseTek Networks Corp. - Provides customer experience management solutions. Areas of expertise. Services offered. Contacts.

Satmetrix Systems - Software and services company focused on customer experience management.

ScandiaCom - Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities.

Simon Dutton Associates Ltd - Products and services information. Features Paritor Software for the education sector: EnsembleXP.Net and SOLO.

Skywire Software - Customer service applications consisting of knowledge management, web self-service, and desktop discovery tools that automate the problem resolution process.

Square Systems Ltd - Opinion-8 - Offers automated customer survey system that provides real-time feedback and verbatim comments about customer service or employee satisfaction. Research methodologies include post contact IVR telephone, web and email questionnaires.

SupportSentry - Provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities.

The Service Manager - TSM - Provides a job logging, dispatch and invoicing solution. Includes time sheets, stock control, maintenance contracts. Company profile, contacts.

Transversal Corporation Ltd - Offers call centre knowledge management solutions. List of products. Contacts.

Tree Management Systems, Inc. - Customer management software for tree, lawn, and landscape companies.

Ulysses CRM - Developer of service-centric customer relationship management and facilities management software packages for small and medium companies.

ViewsCast - Offers software solutions that provides real-time results to your customer or employee satisfaction, opinion, and preference surveys through a standard web browser. Online demo, contacts.

Vuechat - Web-based customer service solutions with webcam video.

Witness Systems - Supplies customer relationship management solutions. Focusing on customer service processes, and workforce performance. Training and consulting services. News, partners.

Other Categories

Call Center (79)
CRM (72)
Help Desk (162)

See Also

Customer Service (4)
Sales and Marketing Productivity (166)