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Associations (4)
Conferences (2)
Customer Support (26)
Data Management (42)
Industry Analysts (16)
Sales Force Automation (12)

Web Sites

Advantage Interactive Corp. - Offers a range of web and intelligent IVR-based tools to support contact center managers in recruiting, staff retention, real-time customer service quality measurement and site selection.

CRM Assist - Helping CRM customers and professionals understand customer relationship management, front office, sales force automation, and emarketing through mail lists, online forums, and an integrated directory.

Customer Inc - Consulting, quality assessment, sales management, customer service management, training development, organizational design and development, mystery calls, customer surveys and phone accessibility studies.

Deep-Insight - Web-based, customer and employee satisfaction and relationship management assessment services and software.

eLoyalty - Offering a range of customer service solutions including call center integration, ERM and eCRM, CTI and help desk , field service and logistics solutions, and customer relationship management.

Fulfillment Plus - Our customer service advocates rely on their training and skills, along with our superior technical systems, to provide personalized service to your customers.

Harte-Hanks, Inc. - World wide customer relations management firm using technology for value-added information based solutions. (NYSE: HHS)

InteractCM - Provider of customer management services including consulting, outsourcing, and seminars.

Joe Turner - Consulting, homeowners manuals, materials, training, national conference, information and search for new home Customer Service, since 1982

Kovair Inc. - Consulting services covering CRM and strategic relationship management.

Mamut - Provider of CRM and Internet solutions to small businesses worldwide.

MindTree Consulting - Business to consumer services.

NowDocs - How to use the printing, binding, copying and tracking service, including same day, next day and courier deliveries for all your time sensitive documents.

PRC - Outsourced customer management solutions.

Princeton Consulting - Customer management solutions, including Customer relationship management, multi-channel contact centers, data integration and analysis. Features management, company background, values, partners, news and client list.

SatisFusion - Outsourced services and software solutions that manage direct relationships between manufacturers and their customers, including CRM, product registration, surveys, warehousing and rebate management.

SociAlchemy - Provides consulting services focused on customer communications through the Internet, and the development of online communities and knowledge networks.

Softlab - IT consulting and system integration services. Supports large corporations in the banking, insurance, manufacturing and telecommunications industries.

SRD Group - CRM consultants helping build clear customer centric strategies, guiding companies through corporate and cultural changes, people and process management issues, and measuring return on investment.

Strengthbank - Offers professional keynote and customer service seminars.

Tariva, Inc. - Web based customer relationship management software available in both hosted and installed versions.

TeleTech - Customer management, business-process and database-marketing solutions. Includes news and resource library.

The Better Client Service - A collaborative effort between businesses to better inform themselves of specific Client behaviors both positive and negative.

The Cross Country Group - Administers direct marketing, information and customer service programs on behalf of corporate clients throughout North America.

The Interchange Group UK - Specialises in the delivery of computer based solutions that improve customer relationship management and supply chain management.

Zamba Corporation - Designs, implements and integrates enterprise-level applications to facilitate sales automation, call center management, marketing automation, and automated field service and sales. (Nasdaq: ZMBA).

Other Categories

Call Centers (495)
E-Commerce (72)

See Also

Customer Service (299)